COMMUNICATION SERVICE FOR THE DEAF, INC.
Project Endeavor: This project will provide subsidized broadband access to up to 16,000 low income deaf/hard of hearing individuals living throughout the United States. Notebook computers or other connecting devices may be provided to up to 4500 income eligible individuals to assist them in access broadband services. Web based and contact center training and support services will be provided in English as well as American Sign Language. Training will focus on understanding broadband technology; web based video communication services and accessing commercial, social and vocational support service available on the internet.
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| AWARD OVERVIEW |
| Award Number |
46-41-B10548 |
Funding Agency |
Department of Commerce |
| Total Award Amount |
$14,988,657 |
Project Location - City |
Sioux Falls |
| Award Date |
07/19/2010 |
Project Location - State |
SD |
| Project Status |
Less Than 50% Completed |
Project Location - Zip |
57103-1800
|
| Jobs Reported |
26.55 |
Congressional District |
00 |
| Project Location - Country |
US |
|
|
Recipient Information
(Grants)
| Recipient Information (Grants) |
|
Recipient Name
|
COMMUNICATION SERVICE FOR THE DEAF, INC. |
| Recipient DUNS Number |
115077950
|
| Recipient Address |
102 N KROHN PL |
| Recipient City |
SIOUX FALLS |
| Recipient State |
South Dakota |
| Recipient Zip |
57103-1800 |
| Recipient Congressional District |
00 |
| Recipient Country |
USA |
Required to Report Top 5
Highly Compensated Officials |
No |
Projects and Jobs Information
| Projects and Jobs Information |
| Project Title |
Project Endeavor |
| Project Status |
Less Than 50% Completed |
| Final Project Report Submitted |
No |
| Project Activities Description |
Public, Society Benefit, General/Other |
| Quarterly Activities/Project Description |
The project has completed the programming, equipment installation and training for a fully operational call center that can handle voice, video or web based customer supports calls. The center is conducting outbound calling, processing incoming inquiries and starting to determine individuals eligible for subsidized broadband services and equipment. Project Endeavor has selected a vendor to provide 4g/3g wireless broadband services for deaf and hard of hearing individuals living in appropriate coverage areas. The project is working to identify alternative broadband service and equipment options to best meet the broadband needs of consumers not living in wireless service areas. The project has launched a web site to support the project www.projectendeavor.com . The web site contains program information and training videos that are captioned and signed in American Sign Language. Notebooks (or similar connective devices) provided to consumers will be loaded with video instructional software or pointed to our web page to help consumers better understand and utilize broadband services including video relay and video interpreting services. Deaf and hard of hearing individuals, looking for work, are a special target population for the grant. Project Endeavour is working with State Vocational Rehabilitation programs to identify eligible consumers. The project's external evaluator is starting to gather data to measure pre and post program impact on the broadband adoption rate for low income deaf and hard of hearing program participants. We are intensifying our social media, print and internet outreach campaign. The project was featured in three deaf community publications this past quarter and presentations were given at 2 conferences.
|
| Jobs Created |
26.55 |
| Description of Jobs Created |
The following jobs were active for all or part of the reporting quarter, accounting for 26.5 FTE. Many new positions were not filled for the full quarter and several of the job descriptions have more than one staff person with that description. The following positions have been filled:
Call Center Manager, 2 Call Center Supervisors, Training and Quality Supervisor, 17 Level I Customer Support Agents and 7 Level II Customer support Agents. This staff is employed to support a call center to do outbound calling, determine consumer eligibility for services, order services and to provide technical support.
2 Video Human Services Coordinators, a Curriculum Development Specialist, a Vocational Services Specialist and Video Service Manager have been hired to identify or develop web based training resources tailored to deaf and hard of hearing individual. They also provide direct referral to other web based video communication, human service and employment services programs.
2 PC Technicians, a Web Programmer and a Web Graphic Designer have been hired to provide technical assistance to help consumer set up broadband services in their homes and to develop web based training and instructional materials.
A National Outreach Manager, an Events Coordinator, a Publication Specialist and Video Producer have been hired to create print, video and social networking materials to inform consumers about the Project and to participant in regional and national outreach events.
A Project Manager and a Human Resources Specialist have been hired to coordinate and direct activities, monitor project milestones, compile reports and support the work of other supervisors.
All but three of these staff are fluent in American Sign Language and all but seven are individuals with significant disabilities.
|
Purchaser Information
(Grants)
| Purchaser Information |
| Contracting Office ID |
Not Reported |
| Contracting Office Name |
Not Available |
| Contracting Office Region |
Not Available |
| TAS Major Program |
13-0554 |
| Award Information |
| Award Date |
07/19/2010 |
| Award Number |
46-41-B10548 |
| Order Number |
|
| Award Type |
Grants |
| Funding Agency ID |
13 |
| Funding Agency Name |
Department of Commerce |
| Funding Office Name |
Not Available |
| Awarding Agency ID |
13 |
| Awarding Agency Name |
Department of Commerce |
| Amount of Award |
$14,988,657 |
| Funds Invoiced/Received |
$1,533,689 |
| Expenditure Amount |
$1,974,398 |
| Infrastructure Expenditure Amount |
$0 |
| Infrastructure Purpose and Rationale |
Not Reported |
| Infrastructure Point of Contact Name |
Not Reported |
| Infrastructure Point of Contact Email |
Not Reported |
| Infrastructure Point of Contact Phone |
Not Reported |
| Infrastructure Point of Contact Address |
Not Reported |
| Infrastructure Point of Contact City |
Not Reported |
| Infrastructure Point of Contact State |
Not Reported |
| Infrastructure Point of Contact Zip |
Not Reported |
Product or Service Information
(Grants)
| Product or Service Information |
| Primary Activity Code |
W01 |
| Activity Description |
Public, Society Benefit, General/Other |
| Sub-Awards Information |
| Sub-awards to Organizations |
0 |
| Sub-award Amounts to Organizations |
$0 |
| Sub-Awards to Individuals |
0 |
| Sub-Award Amounts to Individuals |
$0 |
| Number of Sub-awards less than $25,000/award |
0 |
| Amount of Sub-awards less than $25,000/award |
$0 |
| Number of payments to vendors greater than $25,000 |
2 |
| Total Amount of payments to vendors greater than $25,000/award |
$1,128,033 |
| Number of payments to vendors less than $25,000/award |
52 |
| Total Amount of payments to vendors less than $25,000/award |
$68,496 |
CosmoCom - Award Number 46-41-B10548 - CosmoCom
| Award Number |
46-41-B10548 |
| Sub-Award Number |
N/A |
| Vendor DUNS Number |
9493863 |
| Vendor HQ Zip Code + 4 |
11747-4906 |
| Vendor Name |
CosmoCom |
| Product and Service Description |
Professional services for integrating video to the call center platform |
| Payment Amount |
$387,300 |
South Dakota Network, LLC - Award Number 46-41-B10548 - South Dakota Network, LLC
| Award Number |
46-41-B10548 |
| Sub-Award Number |
N/A |
| Vendor DUNS Number |
623894359 |
| Vendor HQ Zip Code + 4 |
57104-2543 |
| Vendor Name |
South Dakota Network, LLC |
| Product and Service Description |
Computer work stations for call center agent. Software and hardware to enable video call acceptance and intergation with CRM |
| Payment Amount |
$740,733 |
| Location Information |
| Latitude, Longitude |
43º 32' 51",
-96º 42' 12" |
| Congressional District |
00 |
| Address 1 |
102 N Krohn Place |
| Address 2 |
|
| City |
Sioux Falls |
| County |
Minnehaha |
| State |
SD |
| Zip |
57103-1800 |
|
|